Privacy policy
PRIVACY STATEMENT
Version: 01/01/2025
We are registered with the ICO under the Data Protection Register, our registration number is: ZB456371. View our ICO certificate here.
1. What Information We Collect and Why
We collect and use your personal information to provide our services, improve your experience, and comply with legal requirements. Below is an outline of the types of information we collect and why:
Device Information
What we collect: IP address, browser type, time zone, cookie information, and device identifiers.
Why we collect it: To analyse website performance, optimise your browsing experience, and protect against fraud.
Order Information
What we collect: Name, billing address, shipping address, email address, phone number, payment details (excluding CVV/security codes).
Why we collect it: To fulfil orders, process payments, provide invoices, and manage returns.
Marketing Preferences
What we collect: Your consent for marketing communications and related preferences.
Why we collect it: To send updates, promotions, and personalised recommendations.
Cookies and Tracking Technologies
What we collect: Behavioural data on our website through cookies and similar technologies.
Why we collect it: To understand usage patterns, improve our services, and provide tailored advertisements.
2. Consent
By providing us with your personal information, you consent to our collection and use of it as outlined in this policy. You may withdraw your consent at any time by contacting us at [your contact email]. Withdrawing consent may limit your access to some services.
3. Disclosure of Personal Information
We may share your information with trusted third parties to provide services, comply with legal obligations, or protect our rights. These include:
Service providers: For payment processing, order fulfilment, and marketing.
Legal and regulatory bodies: To comply with applicable laws and regulations.
Business transfers: In the event of a merger, sale, or acquisition.
We ensure that any third party we share your data with complies with applicable data protection laws.
4. Shopify
Our store is hosted on Shopify Inc. They provide us with the online platform to sell our products and services. Your data is stored through Shopify’s secure servers, databases, and general Shopify application.
For more details, please review Shopify’s privacy policy: Shopify Privacy Policy.
5. Third-Party Services
We work with third-party services to enhance our operations. These third parties may collect, use, or disclose your information according to their privacy policies. Examples include:
Payment Processors: Stripe, PayPal
Analytics Providers: Google Analytics (to understand website performance)
Marketing Tools: Facebook Pixel, email marketing platforms
We recommend reviewing their policies to understand how your data is handled.
6. Security
We take appropriate precautions to protect your personal data. Measures include:
Encryption of sensitive information (e.g., payment details).
Role-based access controls for staff.
Regular security audits and updates.
While we strive to protect your data, no transmission over the internet is 100% secure. Please contact us immediately if you suspect a breach.
7. Cookies
We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand usage patterns and tailor our services. You can manage your preferences or opt out of certain types of cookies using our cookie banner.
Types of Cookies We Use:
Essential Cookies: For basic website functionality.
Analytics Cookies: To measure website performance.
Marketing Cookies: To deliver personalised ads.
8. User Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Access: Request a copy of your personal data.
Correction: Update incorrect or incomplete data.
Deletion: Request the removal of your data.
Restriction: Limit the processing of your data.
Portability: Request your data in a machine-readable format.
Objection: Opt out of certain data processing activities, including marketing.
To exercise these rights, contact us at [your contact email]. We will respond within 30 days.
9. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. For example:
Order information is kept for seven years to comply with tax and accounting laws.
Marketing data is retained until you withdraw consent or unsubscribe.
10. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure it is protected through mechanisms like Standard Contractual Clauses (SCCs) or other approved safeguards.
11. Age of Consent
By using this site, you confirm that you are at least the age of majority in your country or state of residence. If you are under 18, please obtain parental or guardian consent.
12. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. Significant changes will be communicated via email or a notification on our website. Please review this policy periodically for updates.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at office@bitmore.co.uk with the subject "GDPR Data Protection" or by mail at:
Bitmore
[Re: Privacy Compliance Officer]
1st Floor, Building 2, Croxley Business Park, Watford, WD18 8YA
ICO Registration: ZB456371