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Returns Policy

We accept refunds and exchanges.

Returns & Refunds (purchased through bitmore.co.uk)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Postage costs will not be refunded. 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate, sanitary goods, hazardous materials, or flammable liquids or gases.
Return postage costs, and original shipping costs will not be refunded.
Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase.  
Returns & Refunds (purchased through a high street retailer, airline etc)
For any Bitmore products that have been purchased through a high street retailer, airline, duty free store or other seller (any retailer that is not bitmore.co.uk), returns and refunds can only be processed through the retailer you originally purchased the item from. Please check with that retailer for their returns and refund processes and policies. bitmore.co.uk cannot offer refunds for products not purchased directly through our website. 
Please do not return items to bitmore.co.uk if they were purchased from another retailer. 
Please do not send your purchase back to the manufacturer
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our or manufacturing error. 
Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at justask@bitmore.co.uk 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
When purchased through bitmore.co.uk: 
We only replace items if they are defective due to manufacturing errors or defects. Any items that have been damaged (whether accidental or through user misuse and not following the product guidelines) will not be exchanged. 
When purchased through another retailer (high street, airline):.
We only replace items if they are defective due to manufacturing errors or defects. Any items that have been damaged (whether accidental or through user misuse and not following the product guidelines) will not be exchanged. 
If you need to exchange a defective item for the same item, send us an email at justask@bitmore.co.uk 
Any items that have signs of liquid or malicious damage will be rejected and disposed of. You will be notified if this happens. No refunds for the item or its postage will be granted in this instance. 
For any items that are exchanged, repaired or replaced - these items will only be sent via Royal Mail 2nd Class postage within 3 days of us receiving or agreeing to offer a replacement (excluding weekends, public or bank holidays). No postal tracking facility is available. For items shipping outside of the UK, these may take an unspecified amount of time to reach you, and is entirely dependant on your local postal service and customs authorities (import duties and taxes are to be born by the receiver). Items will only be shipped the following UK working days (if replacements are agreed before 1pm GMT); Monday, Wednesday and Friday.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 
  
Shipping
To return your product, please send a return request first to justask@bitmore.co.uk so we can issue you with a tracking number for your reference.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The original shipping cost will also be deducted from the refund. 
ONLY If the item is deemed to be defective through manufacturer error, then shipping costs will be refunded (proof of postage and cost is required).  
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75 or shipping from outside the UK, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

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